OLG Cookies Policy

At OLG, we use cookies and similar technologies to make your experience on OLG.ca safer, faster and more enjoyable. This Cookies Policy explains what cookies are, how we use them across our website, our OLG casino platform, our OLG app and PROLINE App, and what choices you have when it comes to managing them. By continuing to browse or play on our site, you agree to our use of cookies as described below.

What Are Cookies

Cookies are small text files that we place on your computer, tablet or mobile device when you visit our website or use our OLG casino app. We use these files to recognize your device, remember your preferences, keep you securely logged in, and understand how you interact with our games, promotions and services. Cookies do not harm your device and do not contain viruses. We also use related technologies such as web beacons, pixel tags and local storage, and for simplicity we refer to all of these collectively as "cookies" throughout this policy.

Why We Use Cookies

We rely on cookies for a number of important purposes across olg.ca, including our lottery, casino, sports betting and horse racing wagering products. We use cookies to:

• We keep you securely signed in after olg login so you do not have to re-enter your credentials on every page
• We remember your language, regional and display preferences across desktop, mobile and our OLG app
• We verify your identity and location to confirm you are physically located within Ontario, as required by our license
• We detect and prevent fraud, unauthorized access and other security risks to your account
• We track your gaming activity so we can apply responsible gambling tools, deposit limits and self-exclusion settings correctly
• We measure how players use our olg slots, live casino, PROLINE+ sports betting and POOLS products so we can improve our services
• We personalize offers, including an olg casino bonus, olg free spins, or an olg promo code, based on your account activity
• We analyze traffic patterns to optimize page loading speed and overall site performance

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website and OLG app to function properly. We use them to enable core features such as olg login, secure session management, deposit and withdrawal processing, and age and location verification. Without these cookies, our online casino, lottery and sports betting services cannot operate safely, so they cannot be switched off through our cookie settings.

Performance and Analytics Cookies

We use these cookies to collect information about how visitors use our site, including which pages are visited most often, how long players spend on our olg live casino tables, and whether error messages appear on any page. This data is aggregated and helps us continually improve navigation, loading times and the overall design of casino olg online services.

Functionality Cookies

These cookies allow us to remember choices you make, such as your preferred language, your saved payment method, or settings within the OLG app and PROLINE App. We use this information to provide a more personalized experience each time you return to olg casino login or reopen our mobile applications.

Targeting and Advertising Cookies

We and our approved marketing partners may use cookies to deliver advertising that is more relevant to you, both on our website and on third-party platforms. We use this data to manage the frequency of ads you see and to measure the effectiveness of promotional campaigns, including offers related to an olg no deposit bonus, olg bonus code or other seasonal promotions. We do not sell your personal information to advertisers.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties who provide services on our behalf, such as payment processors, identity verification providers, and analytics companies. We work with game providers including IGT, Evolution, NetEnt, Light & Wonder, Games Global, Octoplay, Incentive Games and Inspired, and some of these providers may set their own cookies when you play their games through our platform. We require all third parties who place cookies through our website to handle your data responsibly and in line with applicable Ontario privacy laws.

Cookies on Our Mobile Apps

When you use our OLG app or PROLINE App on iOS or Android, we use similar tracking technologies, including device identifiers and local storage, to provide the same functions cookies serve on our website. We use this information to keep you logged in, remember your settings, and ensure that our olg casino app and PROLINE App perform reliably across different devices.

Managing Your Cookie Preferences

We give you control over non-essential cookies through the cookie settings tool available on our website. You can adjust your preferences at any time, and we will remember your choices for future visits. In addition to our own settings tool, you can manage or delete cookies directly through your browser settings. Please note that if you disable strictly necessary cookies, some features of our site, such as olg register, olg deposit, or olg withdrawal requests, may not function correctly, and we may not be able to provide you with a secure gaming experience.

• We allow you to accept or reject non-essential cookies through our cookie banner
• We let you change your preferences at any time via our cookie settings link in the website footer
• You can clear existing cookies through your browser's privacy or history settings
• You can set your browser to notify you when a cookie is being placed on your device

Cookies and Responsible Gaming

We use certain cookies specifically to support responsible gambling tools, including deposit limits, time-out periods, and self-exclusion through My PlayBreak. We use this data to recognize your account status and to ensure that individuals on the AGCO exclusion list or those who have self-excluded are properly restricted from accessing casino olg free play, lottery, or sports betting products.

Data Protection and Your Rights

We handle information collected through cookies in accordance with our Privacy Policy and applicable Ontario and Canadian privacy legislation. We do not use cookies to collect more personal information than is necessary for the purposes described in this policy. If you have questions about how we use cookies or wish to exercise any rights regarding your personal data, you can contact our Player Support team through live chat, by telephone, or by email at playersupport@olg.ca.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our own data practices. When we make material changes, we will post the updated policy on this page and update the effective date accordingly. We encourage you to review this policy periodically so that you remain informed about how we use cookies across olg.ca, our OLG app, and our PROLINE App.

Contact Us

If you have any questions about our use of cookies, our OLG casino platform, or this Cookies Policy generally, please reach out to our Player Support team. We are available through live chat 24/7 for online gaming enquiries, by telephone at 1-855-978-7529, or by email at playersupport@olg.ca. We aim to respond to all enquiries within one business day.