OLG Responsible Gaming

We are committed to providing a safe, fair and enjoyable environment for everyone who plays at OLG. As the Ontario Lottery and Gaming Corporation, a Crown agency of the Province of Ontario, we operate OLG.ca under the Registrar's Standards for Internet Gaming and are regulated by the Alcohol and Gaming Commission of Ontario (AGCO). Responsible gaming is at the core of everything we do, from the moment you complete OLG Casino login to the moment you request a withdrawal.

Our Commitment to Safer Play

We believe that gaming should always remain a form of entertainment, not a way to make money or solve financial problems. Our OLG casino platform is built with tools that help you stay in control of your play, and we continuously review our practices to ensure they meet the highest standards of player protection. When you register for an OLG account, we ask you to confirm your age and location, since lottery play requires you to be 18 or older, while online casino and sports betting require you to be at least 19 and physically located within the Province of Ontario every time you play.

Age and Location Verification

We verify that every player using OLG casino services meets the minimum age requirement and is present in Ontario at the time of play. This applies whether you access our services through OLG.ca, our OLG app, or the PROLINE App. We also cross-check new accounts against the AGCO exclusion list to ensure that individuals who are barred from participating cannot open an account or continue to play.

Tools to Help You Manage Your Play

We provide a range of account-based tools designed to help you monitor and manage your gaming activity. These tools are available directly through your OLG login and can be adjusted at any time from your account settings.

We allow you to set deposit limits on your account; increasing a limit takes seven days to take effect, while decreasing a limit applies immediately, giving you full control over how much you spend.
We enforce a minimum deposit of 15 CAD per transaction and a maximum of 999,999 CAD, with up to ten successful deposits permitted per day, helping to keep spending predictable and transparent.
We trigger an identity verification check through FINTRAC whenever an olg deposit reaches 3,000 CAD or more, and we pause further deposits until your identity has been confirmed.
We offer time-out and self-exclusion options, including registration with My PlayBreak, for players who wish to take a break from gaming or step away entirely.
We provide access to your play history so you can review your activity across olg slots, live casino games, lottery and sports betting at any time.

Self-Exclusion and My PlayBreak

We recognise that some players may need a longer-term solution to manage their gaming habits. Through My PlayBreak, you can voluntarily exclude yourself from OLG casino and other regulated gaming products for a period of your choosing. Once you have registered for self-exclusion, we will prevent access to your account and block attempts to create a new one, and we work closely with the AGCO to maintain the integrity of the exclusion list.

Understanding Bonuses and Promotions Responsibly

We want you to enjoy our promotions, such as the OLG Casino bonus available to new players who wager 25 CAD within 14 days of signing up, or the OLG bonus bets offered through PROLINE+. However, we ask that you always read the terms carefully, including wagering requirements and expiry periods, before opting in. Our team never presents an olg no deposit bonus or an olg casino no deposit bonus as guaranteed income, and we encourage you to treat all olg free spins, bonus funds and olg promo code offers as entertainment value only, not as a financial strategy. If you are ever unsure about how an olg bonus code or promotional offer works, our Player Support team is available to clarify the terms before you participate.

Setting Realistic Expectations

We remind every player that outcomes on OLG slots, live casino tables, lottery draws and sports wagers are determined by chance or fixed odds, and that past results do not influence future outcomes. Checking olg winning numbers or reviewing draw results can be a helpful part of staying informed, but we encourage you to view these figures as information rather than a signal to increase your spending. Our games are designed for entertainment, and we want every session on our platform, whether through casino olg online or the OLG casino app, to remain enjoyable and within your personal limits.

Recognising the Signs of Problem Gambling

We encourage all players to periodically reflect on their gaming habits. Some signs that your play may no longer be under control include:

Spending more time or money on OLG casino games than you originally intended.
Chasing losses by increasing your olg deposit amounts or borrowing money to continue playing.
Neglecting work, relationships or personal responsibilities because of time spent gaming.
Feeling anxious, irritable or preoccupied with your next session, whether on our desktop site, mobile browser or OLG app.
Hiding the extent of your play from family or friends.

If you recognise any of these patterns in your own behaviour, we strongly encourage you to make use of our deposit limits, time-outs or self-exclusion tools without delay.

Support Resources

We work with independent organisations that specialise in problem gambling support, and we can direct you to confidential counselling and helpline services available across Ontario. Our Player Support team is also available around the clock for online gaming enquiries through live chat, and by telephone at 1-855-978-7529 for gaming-related questions or 1-800-387-0098 for other enquiries. You can also reach us by email at playersupport@olg.ca, and we aim to respond within one business day. French-language chat support is available on weekdays between 8 AM and 4 PM ET, and we can arrange accessible feedback formats upon request.

Protecting Minors

We take the protection of minors seriously and do not permit anyone under the applicable minimum age to register or play. We recommend that parents and guardians use device-level parental controls and monitor shared devices to prevent underage access to olg casino login pages or the OLG app.

Our Ongoing Responsibility

We continually review and update our responsible gaming practices in line with guidance from the AGCO and evolving best practices across the industry. As 100% of OLG profits are returned to the Province of Ontario, we take our role seriously not only as a gaming operator but as a public agency accountable to the people of Ontario. Whether you play through casino olg login, browse an OLG Casino review before signing up, or manage your olg withdrawal requests, we want your experience with us to always remain safe, transparent and firmly under your control.

Content updated: September 15, 2026