OLG Privacy Policy

At OLG Online Casino, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. As the Ontario Lottery and Gaming Corporation, a Crown agency of the Province of Ontario, we operate OLG.ca under the Registrar's Standards for Internet Gaming and are regulated by the Alcohol and Gaming Commission of Ontario (AGCO). This privacy policy explains our practices whenever you use olg casino services, including our website, the OLG app, and the PROLINE App.

Information We Collect

When you register for an account, use casino olg login credentials, or engage with our platform, we collect several categories of personal information. We gather this data to verify your identity, process transactions, and provide you with a safe gaming environment.

• We collect your full name, date of birth, home address, and contact details when you register
• We record your banking information, including verified bank account details used for olg deposit and olg withdrawal transactions
• We track your gaming activity, including bets placed, olg slots played, and time spent using our services
• We log your device information, IP address, and geolocation data to confirm you are physically located within the Province of Ontario
• We store communications you have with our Player Support team via live chat, telephone, or email
• We retain records related to any olg promo code or olg bonus code you redeem

Why We Collect Your Data

We use your personal information for several legitimate business and regulatory purposes. Our primary objective is to ensure that olg casino online operations remain compliant, secure, and fair for every player.

• We verify your age and identity to confirm eligibility, as lottery products require players to be 18 or older while online casino and sports betting require 19 or older
• We conduct FINTRAC electronic identity checks when deposits reach 3,000 CAD or more, and further deposits remain blocked until verification is complete
• We use your data to process olg deposit and olg withdrawal requests, including verifying that your bank account is registered under your own name
• We monitor accounts to check against the AGCO exclusion list, the My PlayBreak self-exclusion program, and other responsible gambling safeguards
• We use your information to communicate important updates, including changes to olg winning numbers draws, promotional offers, and account notifications
• We analyze gameplay data to improve our olg casino app and enhance the overall player experience

How We Protect Your Information

We take data security seriously and apply industry-standard safeguards to protect your personal and financial information. Our systems are designed to prevent unauthorized access, loss, or misuse of your data whenever you use olg casino login credentials or interact with our platform.

• We encrypt sensitive data transmitted between your device and our servers
• We restrict access to personal information to authorized personnel only
• We store payment details securely and limit the number of saved cards to three per account
• We conduct regular security reviews of our website, mobile applications, and internal systems
• We offer an Express Verification option using a government-issued photo ID and a selfie to streamline identity confirmation while maintaining strong security standards

Sharing Your Information

We do not sell your personal information to third parties. However, we may share certain data with trusted partners and regulatory bodies where necessary to operate our services lawfully and effectively.

• We share information with the Alcohol and Gaming Commission of Ontario (AGCO) as required under our regulatory obligations
• We work with Woodbine Entertainment Group for online horse racing wagering, which is separately regulated by the Canadian Pari-Mutuel Agency
• We provide necessary data to payment processors to facilitate deposits made through Visa, Mastercard, INTERAC e-Transfer, and Apple Pay
• We disclose information to law enforcement or government agencies when legally required, including compliance with FINTRAC regulations
• We may share aggregated, non-identifiable data with game providers such as IGT, Evolution, NetEnt, Light & Wonder, Games Global, Octoplay, Incentive Games, and Inspired to improve game performance

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our olg casino app to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies also help us recognize returning players and streamline the olg login process. You can adjust your browser settings to limit or block cookies, though this may affect certain functionalities of our platform.

Your Privacy Rights

We recognize that you have rights regarding your personal information, and we are committed to honoring these rights in accordance with applicable Canadian privacy laws.

• You have the right to access the personal information we hold about you
• You can request corrections to inaccurate or outdated information in your profile
• You may request that we delete certain data, subject to our regulatory retention obligations
• You can contact our Player Support team to ask questions about how we process your information
• You have the right to withdraw consent for optional communications, such as promotional emails about new olg free spins or olg no deposit bonus offers

Account Registration and Verification

When you olg register for a new account, we require accurate personal information to comply with our licensing obligations. We verify that you reside in Ontario and confirm your physical location each time you access our services. Our verification process also ensures that any olg casino bonus, olg casino no deposit bonus, or welcome offer is issued only to eligible new account holders, as our promotions apply exclusively to first-time customers.

Responsible Gambling and Data Use

We use certain personal data to support responsible gambling initiatives. If you are registered for My PlayBreak, listed on the AGCO exclusion list, or have chosen to self-exclude, we use this information to prevent access to our platform. We believe protecting vulnerable players is an essential part of operating olg casino online responsibly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including meeting regulatory, tax, and legal obligations. Even after you close your account, we may retain certain records as required by AGCO standards and Canadian financial regulations.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after updates are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal information, our Player Support team is available to help. We offer live chat support 24/7 for online gaming inquiries, with French-language chat available on weekdays from 8 AM to 4 PM ET. You can also reach us by telephone at 1-855-978-7529 for online gaming matters, or email us at playersupport@olg.ca. We aim to respond to all email inquiries within one business day.